Opex AIO vs. separate tools
Most teams run support, projects, time, sales, expenses and leave in different tools. Here is what changes when they share one workspace.
One workspace or a stack of tools
| Topic | Opex AIO | Separate tools |
|---|---|---|
| Sign in | One login for every product your team uses. | A login and a user list per tool, unless you set up single sign-on. |
| Customer records | One customer record shared by CRM, Helpdesk and PMO. | Each tool keeps its own customer list, kept in step by sync or import. |
| Cost per project | Logged hours and approved expenses summed per project in one report. | Exported from the time tracker and the expense tool, then merged in a spreadsheet. |
| Tickets and delivery | A ticket points to the real customer and project, with hours and expenses next to it. | Linked through an integration, or copied across by hand. |
| Leave and project work | Approvers see project allocations for the leave window when PMO is enabled. | Checked by hand against the project tool before approving. |
| Roles and access | One role model, with access granted per product. | Roles and permissions set up again in every tool. |
| Adding a product | Start with one product and switch on the next in the same workspace. | Each new tool is a new vendor, a new rollout and a new integration. |
Product by product
Each Opex AIO product is sold on its own. These are the tools it usually replaces, and what it adds by sitting next to the others.
| Product | Usually replaces | What you get on Opex AIO |
|---|---|---|
| Helpdesk | Freshdesk, Zendesk | AI triage that a support lead approves, a scope check against the customer's contract, and SLAs, on the same customers your other teams use. |
| PMO | ClickUp, Jira, Asana | Boards, sprints and pages on the same projects that hours and expenses roll up to. |
| Timesheets | Clockify, Harvest | Approvals in batches and labor cost per project and client, with budget against actual. |
| CRM | HubSpot, Pipedrive | A deals pipeline whose companies are the same customers support and delivery work with. |
| Expenses | Expensify, spreadsheets | OCR drafts from receipts, an approval flow, and spend attributed to a project when approved. |
| Leave | Mekari Talenta, Gadjian, spreadsheets | A covering colleague on every request, working days counted for you, and project allocations shown at approval. |
Product names belong to their owners. This page describes how Opex AIO works; check each vendor's current documentation for how theirs does.
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