AI first-line support and SLAs for your team

Routine questions are answered instantly from your knowledge base. Every other ticket arrives triaged, checked against the customer's contract and ready to assign, so your team spends its time on the problems that need people.

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Built for: Support teams, Service desks, Multi-team orgs.

What you get

  1. Shared inbox

    Every customer conversation in one queue, with assignment, priorities, and full history.

  2. Instant answers from your docs

    When a knowledge base article covers the question, AI answers on the ticket right away and links the source.

  3. SLA policies

    First-response and resolution targets per queue, with breach tracking built in.

  4. Customers & projects

    Organize conversations around the accounts and projects they belong to, shared with your other products.

  5. AI triage, approved by people

    AI proposes category, priority and contract scope for every new ticket. A support lead approves or adjusts it in one click.

  6. Workload view

    See who's carrying what, balance the queue, and staff to skill level instead of guesswork.

How teams use it

  1. Tune your workspace

    Invite your team, connect customers and projects, and set up SLA targets for each queue.

  2. Resolve from one inbox

    Routine questions are answered from the KB. The rest arrive triaged with priority and history, ready to assign and reply.

  3. Watch the SLAs

    Breach tracking and workload views keep every conversation inside its target.

Works with the rest of your workspace

Same people, customers and projects. Add any of these when you need it.

Common questions

Can we run support for several customers at once?

Yes. Tickets, users, customers, and projects all live in one shared workspace: every team sees its own view, and nothing needs to be duplicated.

Does AI reply to customers on its own?

Only when an article in your knowledge base answers the question, and it always links the source. Everything else, including priority and scope, is a proposal that a person on your team approves.

Can we customize how tickets are structured?

Yes. Custom fields, workspace resources, and support configuration let you shape tickets to your own workflow.

Bring your team onto one workspace

Start with the product you need today. Every other product is one click away when you are ready.

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Free for 7 days. No credit card needed.