Tickets, KB, and SLAs for your support team
A mature helpdesk: shared inbox, knowledge base with AI answers, SLA policies, and workload views — ready for multiple teams from day one.
- Built for
- Support teams
- Service desks
- Multi-team orgs
What's inside
Shared inbox
Every customer conversation in one queue, with assignment, priorities, and full history.
AI knowledge base
Draft answers from your own docs — grounded in the KB, reviewed by a human before it ships.
SLA policies
First-response and resolution targets per queue, with breach tracking built in.
Customers & projects
Organize conversations around the accounts and projects they belong to — shared with your other products.
Custom fields
Tailor tickets to your workflow with custom fields and per-workspace configuration.
Workload view
See who's carrying what, balance the queue, and staff to skill level instead of guesswork.
How it works
From first log-in to daily use in three steps.
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01
Tune your workspace
Invite your team, connect customers and projects, and set up SLA targets for each queue.
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02
Resolve from one inbox
Tickets route to your team with priority and history — draft answers from the KB, assign, and reply.
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03
Watch the SLAs
Breach tracking and workload views keep every conversation inside its target.
Common questions
Can we run support for several customers at once?
Yes. Tickets, users, customers, and projects all live in one shared workspace — every team sees its own view, and nothing needs to be duplicated.
How does the AI knowledge base work?
It drafts answers from your own published articles. A human reviews before anything goes out — AI speeds up the reply, the team keeps the control.
Can we customize how tickets are structured?
Yes — custom fields, workspace resources, and support configuration let you shape tickets to your own workflow.
One platform, every product you need.
Buy one product or five — same users, customers, and projects. Add more anytime.
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